Frequently Asked Questions   Welcome to the PRTax Live® Help Center. Please, select a topic from the left menu to see our database of frequently asked questions. PRSoft® does not offer tax advice. If you have questions related to tax laws and procedures, please refer to the "Planilla de Contribución sobre Ingresos de Individuos" booklet at "Departamento de Hacienda" or contact Hacienda’s hotline at (787) 721-2020, extension 3611 or 1-800-981-9236.